Privacy Policy

Last updated: November 8, 2025

This Privacy Policy describes how SmartTeddy Inc (“SmartTeddy.ai”, “we”, “us”) collects, uses, discloses, and protects personal information when you visit our website, create an account, or use our Services. We are headquartered in the United States and primarily serve providers operating in the United States.

1. Scope

This Policy applies to: (a) visitors to our website; (b) providers who register and use the platform; and (c) end users who submit inquiries via our lead forms or chat (“Leads”). If you receive a Lead from us, you act as an independent controller/owner of that data for your own purposes and must comply with applicable laws when contacting that person.

2. Information We Collect

• Account & Business Information (Providers): name, contact details, company information, specialisation, regions, payment method details (processed by our payment processors), and account activity.
• Lead & Intake Information (End Users): contact details, service intent, location/region, preferred timing, and any information the individual submits through our forms or chat. We instruct users not to submit sensitive personal information; we do not intentionally collect protected health information (PHI), legal privilege content, or other highly sensitive data. Providers are responsible for their own intake practices.
• Usage & Technical Data: device/browser type, IP address, pages visited, timestamps, referring/exit pages, approximate location, and analytics/cookie identifiers.
• Communications: requests, support messages, and correspondence.

3. How We Use Information

• Provide, operate, and improve the Services (lead generation, onboarding, billing, anti-fraud, analytics, security).
• Match Leads with providers based on specialisation and region.
• Communicate with you about your account, features, and service updates.
• Comply with legal obligations and enforce our Terms.
• With consent or as permitted by law, for marketing, surveys, and product development.

4. Legal Bases (where applicable)

Depending on jurisdiction, we rely on one or more of: performance of a contract; legitimate interests (e.g., operating and improving the platform, preventing fraud, securing systems); consent (for certain marketing/cookies); and compliance with legal obligations.

5. Sharing & Disclosures

• With Providers: We share Lead details with the provider(s) for the selected specialisation and region.
• Service Providers: Hosting, analytics, ad platforms, communications, payment processors, and support tools under contract.
• Legal & Safety: To comply with law, respond to lawful requests, or protect rights, safety, or security.
• Business Transfers: In the event of a merger, acquisition, or similar transaction.

6. International Data Transfers

We may process data in the United States and other countries. Where required, we implement appropriate safeguards for cross-border transfers.

7. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data category and business need.

8. Security

We implement technical and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; you use the Services at your own risk. Providers must maintain appropriate security when handling Leads.

9. Your Rights & Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict processing of your personal information, or to object or withdraw consent. You may also opt out of certain marketing communications. To exercise rights, contact us at admin@smartteddy.ai. We may need to verify your identity and may be unable to accommodate a request where doing so would violate law or others’ rights.

10. Cookies & Tracking

We use cookies and similar technologies for functionality, analytics, and advertising. See our Cookie Policy for details and choices.

11. Children

Our Services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe a child has provided data, contact us and we will take appropriate steps.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices or content.

13. Changes to this Policy

We may update this Privacy Policy from time to time. We will post changes on this page and update the “Last updated” date. Material changes will be highlighted where appropriate.

14. Contact