Terms of Service

Last updated: November 8, 2025

These Terms of Service (“Terms”) govern your access to and use of SmartTeddy.ai and related products and services (collectively, the “Services”), provided by SmartTeddy Inc (“SmartTeddy.ai”, “we”, “us” or “our”), a Delaware corporation with its principal place of business at 2261 Market Street, STE 88876, San Francisco, CA 94114, USA.

1. Acceptance of Terms

By creating an account, clicking “I agree”, or using the Services, you agree to these Terms and our Privacy Policy and Cookie Policy (collectively, the “Agreement”). If you are accepting on behalf of a company, you represent that you are authorized to bind that company.

2. The Services

SmartTeddy.ai is an AI-driven lead generation and provider onboarding platform for local services (e.g., medical, dental, legal, financial, home). We create campaigns and intake flows and may deliver contact details of prospective customers (“Leads”) to your account based on your chosen specialisation and county/region. We do not provide professional services or advice, and are not a party to any contract between you and an end user.

3. Eligibility & Accounts

• You must be at least 18 and authorized to enter into this Agreement.
• You are responsible for account credentials, activity, and maintaining accurate business information.
• You must comply with all applicable laws, advertising rules, and professional/industry regulations in your jurisdiction.

4. Territory Exclusivity

Some specialisation × county combinations may be offered on an exclusive basis (“Exclusive Territory”). Exclusivity applies only to the specific combination shown in your dashboard when you activate it and remains subject to timely payment, compliance, and continued availability of the territory in our system. We may decline or revoke exclusivity for non-payment, policy violations, or system changes.

5. Pricing, Billing & Taxes

• Pay-per-lead. Lead prices are shown per specialisation × county. You will see the applicable price before activation, and the price shown at the time of activation applies to Leads delivered while that territory remains active.
• Pricing adjustments. SmartTeddy.ai may update or adjust lead pricing for any specialisation or region due to changes in advertising costs, acquisition costs, market conditions, or system performance. If pricing for an already-active territory changes, we will provide at least 30 days’ notice before new pricing takes effect. Continued use of the Services in that territory after the notice period constitutes acceptance of the updated rate.
• Payment method. A valid payment method is required at all times. You authorize us and our payment processors to automatically charge fees as they accrue, including for individual Leads, disputed Leads that are denied, and any outstanding balances.
• Failed payments. If a charge is declined, we may pause lead delivery and/or your exclusivity until the payment method is updated and outstanding amounts are paid. Territories may be released if payment failures are not resolved promptly.
• Refunds. Unless otherwise stated in your dashboard or a separate written agreement, fees for delivered Leads are non-refundable. If you believe a Lead is invalid (e.g., incorrect region, incorrect specialty, unusable contact details), you must submit a dispute within the timeframe shown in the dashboard. We may, at our discretion, credit or deny disputes.
• Taxes. Prices exclude taxes. You are responsible for all applicable taxes, duties, governmental charges, and similar assessments.

6. Lead Definition & Quality

A billable Lead is a contact where the user provides contact information and consent to be contacted regarding the selected service in the selected region via our intake. We do not guarantee conversion, revenue, or any particular business outcome. Lead volume can vary by market conditions and budget.

7. Provider Obligations

• Respond to Leads promptly and professionally; use Leads only for the stated service and region.
• Comply with all applicable laws, advertising rules, and any industry-specific requirements (e.g., medical, legal, financial). You are solely responsible for any advice, diagnosis, representation, or services you provide to an end user.
• Maintain lawful privacy and data-security practices appropriate to your industry.

8. Acceptable Use

• No resale, sharing, or redistribution of Leads without our written consent.
• No misuse of the Services, scraping, reverse engineering, or interference with our systems.
• No content or activity that is unlawful, misleading, discriminatory, or violates third-party rights.

9. Intellectual Property

We retain all rights, title, and interest in and to the Services, including content, software, models, and branding. You receive a limited, revocable, non-transferable license to access and use the Services for your internal business purposes in accordance with these Terms.

10. Confidentiality

Any non-public information we disclose to you (including pricing matrices, tooling, and campaign strategy) is our confidential information. You will not disclose or use such information except to use the Services as intended.

11. Privacy & Data

Our Privacy Policy explains how we collect and process personal data. You agree that we may process data as described there. If you export or otherwise receive personal data (e.g., a Lead), you act as an independent controller/owner for that data and must comply with applicable privacy and marketing laws when contacting the Lead.

12. Third-Party Services

The Services may integrate with third-party platforms (e.g., Google, Meta, payment processors). Your use of such platforms is subject to their terms. We are not responsible for third-party services.

13. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT LEAD VOLUME, QUALITY, OR BUSINESS RESULTS WILL MEET YOUR EXPECTATIONS.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL SMARTTEDDY INC OR ITS AFFILIATES BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO SMARTTEDDY INC IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15. Indemnification

You will defend, indemnify, and hold harmless SmartTeddy Inc and its affiliates from any claim, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Services, your content, your dealings with Leads, or your violation of this Agreement or applicable law.

16. Governing Law & Dispute Resolution

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of law principles. Any dispute arising out of or in connection with the Agreement shall be subject to the exclusive jurisdiction of the state or federal courts located in San Francisco, California, USA. Notwithstanding the foregoing, we may seek injunctive or equitable relief in any court of competent jurisdiction.

17. Changes

We may modify these Terms from time to time. We will post the updated Terms and update the “Last updated” date. Changes become effective upon posting. If you continue using the Services after changes take effect, you accept the updated Terms.

18. Contact